Shipping Policy
We work with different artists and manufacturers worldwide. This is the reason for the long delivery times. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products. You can see more questions and answers about shipping in our FAQ.
*For US orders, please allow 15-25 business days (average) for your order to be delivered (unless otherwise stated in the specific product description). However please note that this is only an estimate, not an absolute delivery date. Things like weather, holiday season, customs issues, logistics holdups, and more can cause delays that are out of our control.
**For International orders, this item should arrive in 25-50 business days (average) from the purchase date. However please note that this is only an estimate, not an absolute delivery date. Things like weather, holiday season, customs issues, logistics holdups, and more can cause delays that are out of our control.
***If you ordered expedited international shipping, it should arrive in 14-30 business days (average) from the purchase date. If it does not arrive within this time, we will issue a refund for the expedited shipping cost only.
Please note: For International orders, a tracking number may not always be available. This is because orders that are shipped internationally are sometimes shipped via China Post, which sometimes doesn't have a tracking number outside of China and in your country. While this can be frustrating, it also helps us to keep your costs down. Faster shipping with tracking can cost upwards of $30 an item!
There can sometimes be delays in order time due to customs clearance, logistics holdups, holiday season, and other factors. Please understand that we cannot always control this. Delays can sometimes happen due to these things, so we ask that you remain patient. If your order doesn't arrive, we will issue you a full refund.
If your order hasn't arrived within 50 business days of the date of original purchase, please contact us at Support@Ipoool.Com for a full refund of your purchase.
*For US orders, please allow 15-25 business days (average) for your order to be delivered (unless otherwise stated in the specific product description). However please note that this is only an estimate, not an absolute delivery date. Things like weather, holiday season, customs issues, logistics holdups, and more can cause delays that are out of our control.
**For International orders, this item should arrive in 25-50 business days (average) from the purchase date. However please note that this is only an estimate, not an absolute delivery date. Things like weather, holiday season, customs issues, logistics holdups, and more can cause delays that are out of our control.
***If you ordered expedited international shipping, it should arrive in 14-30 business days (average) from the purchase date. If it does not arrive within this time, we will issue a refund for the expedited shipping cost only.
Please note: For International orders, a tracking number may not always be available. This is because orders that are shipped internationally are sometimes shipped via China Post, which sometimes doesn't have a tracking number outside of China and in your country. While this can be frustrating, it also helps us to keep your costs down. Faster shipping with tracking can cost upwards of $30 an item!
There can sometimes be delays in order time due to customs clearance, logistics holdups, holiday season, and other factors. Please understand that we cannot always control this. Delays can sometimes happen due to these things, so we ask that you remain patient. If your order doesn't arrive, we will issue you a full refund.
If your order hasn't arrived within 50 business days of the date of original purchase, please contact us at Support@Ipoool.Com for a full refund of your purchase.
